--- title: "Scam Alert: Beware the Online Banking Vishing Scam" description: When a fraudster calls asking you for your login id and other personal information, here's what you should do to prevent losing money in a vhishing fraud scheme. image: https://go.hfcu.org/hubfs/Untitled%20design%20(13).jpg --- [![MoneyWisdom_HFCU_r2](https://go.hfcu.org/hs-fs/hubfs/MoneyWisdom_HFCU_r2.png?width=464&name=MoneyWisdom_HFCU_r2.png "MoneyWisdom_HFCU_r2")](https://go.hfcu.org/blog) Filter by Category** - [Show All](https://go.hfcu.org/blog) - [Security](https://go.hfcu.org/blog/topic/security) - [Personal Finance](https://go.hfcu.org/blog/topic/personal-finance) - [Auto](https://go.hfcu.org/blog/topic/auto) - [Business](https://go.hfcu.org/blog/topic/business) - [Credit Score](https://go.hfcu.org/blog/topic/credit-score) - [Home](https://go.hfcu.org/blog/topic/home) - [Credit Cards](https://go.hfcu.org/blog/topic/credit-cards) - [Life Changes](https://go.hfcu.org/blog/topic/life-changes) - [Insurance](https://go.hfcu.org/blog/topic/insurance) - 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[Pets (1)](https://go.hfcu.org/blog/topic/pets) - [dormant account (1)](https://go.hfcu.org/blog/topic/dormant-account) - [inactive account (1)](https://go.hfcu.org/blog/topic/inactive-account) # Scam Alert: Beware the Online Banking Vishing Scam ** [Hanscom Federal Credit Union](https://go.hfcu.org/blog/author/hanscom-federal-credit-union) ** Oct 23, 2019 ![Phishing for login id and password](https://go.hfcu.org/hubfs/Untitled%20design%20(13).jpg) The voice on the other end of the line informs you they're a "security officer" at your credit union, and they want you to confirm some suspicious transactions on your account. Sounds fishy? It's not just fishy, it's a form of vishing (or sometimes called vhishing, short for voice-based phishing) and we've been informed that fraudsters are using this phone scam to steal money from members and customers of other financial institutions. Here's how the scam plays out, what you should watch out for, and what you should do if one of these scammers gets your personal information. how the scam works Once you've confirmed with the fraudster that the so-called suspicious transactions are not reflected in your account, they'll ask you to verify yourself with your login ID to your account. When they have your login ID, they'll work around two-factor authentication by asking you for the secure access code that you'll get on your cell phone when they initiate a lost password request on their end. They'll also ask you for your debit card and PIN information. Now that they have your sensitive financial information, they'll quickly act to conduct a peer-to-peer transaction that drains money out of your account. ### Here's How to Bust the Scam Your phone rings and you find yourself listening to a "security officer" at a financial institution with whom you conduct business. What should you do? Your first line of defense is knowledge. "If we noticed a suspicious transaction on your account, we might call you to inquire if it was legitimate, but we would never ask you for your passwords or pin numbers," said Denise Bouchard, Hanscom FCU's Information Security Officer. Keep in mind that financial institutions can access your accounts without your login ID or passwords so it makes no sense that a legitimate employee would call you asking for them. **Hanscom Federal Credit Union will never call you and ask you to confirm your password or pin numbers. ** Also, Hanscom FCU's peer-to-peer platform does not currently permit debit card transactions, which limits our members' exposure to fraudulent activity with this particular vishing scam. Your next line of defense is to simply hang up on these calls. The longer you stay on the phone, the more likely you are to drop some information these crooks can use for their benefit. Once you hang up, you can report the call to your financial institution so they can be aware of the fraudulent calls and step up any additional security measures they have in place to prevent other members from losses. You can call our Remote Support team at 800-656-4328 to let them know about the call. ### Help! I gave Out my personal Information! If you were lured into this vishing scam, please contact your financial institution immediately so they can investigate and prevent any further damage to your accounts.** Use the phone number on the back of your debit card or the number for the financial institution you've saved in your phone. Never call back a number given to you by the person on the other end of the line.** If you feel you have been a victim of this scam with your Hanscom FCU account, please report the incident to our Remote Support team at 800-656-4328. *Others are reading:* - *[6 Tips for Better Password Protection](https://go.hfcu.org/blog/6-tips-for-better-password-protection)* - *[Scam Alert: Beware the Pet Adoption Scam](https://go.hfcu.org/blog/scam-alert-beware-the-pet-adoption-scam)* - *[Multiple Ways ID Theft Targets Seniors](https://go.hfcu.org/blog/multiple-ways-id-theft-targets-seniors)* - *[How to Spot an Apple Scam Email](https://go.hfcu.org/blog/how-to-spot-a-scam-email-from-apple)* - *[29 Ways to Protect Yourself Against Identity Theft](https://go.hfcu.org/blog/security)* ** [Security](https://go.hfcu.org/blog/topic/security), [Scams](https://go.hfcu.org/blog/topic/scams), [Checking](https://go.hfcu.org/blog/topic/checking) [** How to Keep College Debt in Check ](https://go.hfcu.org/blog/college-debt-keep-it-in-check) [** 4 Questions to Ask Before Remarriage ](https://go.hfcu.org/blog/4-questions-to-ask-before-remarriage) ### About Author ![Hanscom Federal Credit Union](https://go.hfcu.org/hubfs/HFCU-Profile-1000x1000.jpg) Hanscom Federal Credit Union Hanscom Federal Credit Union, a purpose-driven $1.9 billion organization based in Littleton, MA, empowers its members to achieve financial wellness. Hanscom FCU serves over 95,000 members across the country and overseas through 16 branches, over 100,000 surcharge-free ATMs, 5,000 contact centers, and a web-based branch. Related Posts [![The Benefits of Setting Up Direct Deposits](https://go.hfcu.org/hubfs/young%20woman%20paying%20bills%20on%20couch-1.png) The Benefits of Setting Up Direct Deposits ](https://go.hfcu.org/blog/the-benefits-of-setting-up-direct-deposits) [![Protect Your Accounts from the Rise of Check Fraud](https://go.hfcu.org/hubfs/Untitled%20design%20(16)-2.png) Protect Your Accounts from the Rise of Check Fraud ](https://go.hfcu.org/blog/protect-your-accounts-from-the-rise-of-check-fraud) [![How to Avoid ID Theft Over the Holidays](https://go.hfcu.org/hubfs/Blog%20Photos%20800%20x%20800px%20(1)-1.png) How to Avoid ID Theft Over the Holidays ](https://go.hfcu.org/blog/bid/155005/don-t-let-identity-theft-ruin-your-holidays) ** - [**](http://www.facebook.com/share.php?u=https://go.hfcu.org/blog/scam-alert-beware-the-online-banking-vhishing-scam/) - [**](https://X.com/share?url=https://go.hfcu.org/blog/scam-alert-beware-the-online-banking-vhishing-scam/) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://go.hfcu.org/blog/scam-alert-beware-the-online-banking-vhishing-scam/&summary=&source=CeBIT) ## You are Leaving Hanscom Federal Credit Union #### **Please read the following before proceeding to:** The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. The Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. The Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site. ### Comment ### Subscribe To Blog ### Subscribe to Email Updates ### contact **Hanscom Federal Credit Union** 1610 Eglin St. Hanscom AFB, MA 01731 Call us: [800-656-4328](tel:8006564328) [https://www.hfcu.org/](https://www.hfcu.org/) ### About Us [The MoneyWisdom Blog](https://www.hfcu.org/the-moneywisdom-blog.html) ### Social ** ## You are Leaving Hanscom Federal Credit Union #### **Please read the following before proceeding to:** ### https://www.facebook.com/HanscomFederalCreditUnion The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. The Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. The Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site. ## You are Leaving Hanscom Federal Credit Union #### **Please read the following before proceeding to:** ### https://X.com/HanscomFCU The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. The Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. The Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site. ## You are Leaving Hanscom Federal Credit Union #### **Please read the following before proceeding to:** ### https://www.instagram.com/hanscomfcu/ The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. The Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. The Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site. ## You are Leaving Hanscom Federal Credit Union #### **Please read the following before proceeding to:** ### https://www.linkedin.com/company/hanscomfcu/ The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. The Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. The Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site. ## You are Leaving Hanscom Federal Credit Union #### **Please read the following before proceeding to:** ### http://www.youtube.com/c/HanscomFederalCreditUnion The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. The Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. The Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site. ### Popular Posts [What You Need to Know About Putting Your Home in a Trust](https://go.hfcu.org/blog/what-you-need-to-know-about-putting-your-home-in-a-trust) ![older man looking at top retirement worry on digital device](https://go.hfcu.org/hubfs/Untitled%20design%20-%202022-02-10T072804.753.jpg) [What You Need to Know About Your Federal Tax Bracket](https://go.hfcu.org/blog/what-you-need-to-know-about-your-tax-bracket) ![older man looking at top retirement worry on digital device](https://go.hfcu.org/hubfs/Untitled%20design%20-%202021-03-22T123305.900.jpg) [6 Boat Types to Get on the Water](https://go.hfcu.org/blog/6-boat-types-to-get-on-the-water) ![older man looking at top retirement worry on digital device](https://go.hfcu.org/hubfs/images/Jet_Ski.jpg) [23 Organizations Dedicated to the Needs of Seniors](https://go.hfcu.org/blog/23-organizations-dedicated-to-the-needs-of-seniors) ![older man looking at top retirement worry on digital device](https://go.hfcu.org/hubfs/Senior%20citizens.jpg) [9 Smart Moves for Lottery Winners](https://go.hfcu.org/blog/lottery) ![older man looking at top retirement worry on digital device](https://go.hfcu.org/hubfs/images/lottery_winner.jpg) ### Recent Posts - [![National Credit Union Administration](https://go.hfcu.org/hs-fs/hubfs/NCUA-logo-small.png?width=95&name=NCUA-logo-small.png) ](https://www.ncua.gov/) [![Equal Housing Lender](https://go.hfcu.org/hs-fs/hubfs/EHL-logo-small.png?width=65&name=EHL-logo-small.png)](https://www.hud.gov/fairhousing) - @ 2023 [Hanscom Federal Credit Union](https://www.hfcu.org/) - Federally insured by the National Credit Union Administration. - [Privacy Policy](https://www.hfcu.org/content/docs/Privacy_Notice.pdf) **Disclosure:** Hanscom Federal Credit Union does not provide and is not responsible for any products, services, or overall website content available at any third-party sites linked within this blog. Moreover, Hanscom Federal Credit Union's privacy policies do not apply to any of the linked websites within this blog. Please consult the privacy disclosures on those linked sites for further information. ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hanscom Federal Credit Union" }, "dateModified" : "September 23, 2021, 10:28:07 PM", "datePublished" : "2019-10-23 18:11:59", "description" : "When a fraudster calls asking you for your login id and other personal information, here's what you should do to prevent losing money in a vhishing fraud scheme.", "headline" : "Scam Alert: Beware the Online Banking Vishing Scam", "image" : { "@type" : "ImageObject", "url" : "https://cdn2.hubspot.net/hubfs/118438/Untitled%20design%20%2813%29.jpg" }, "mainEntityOfPage" : { "@id" : "https://go.hfcu.org/blog/scam-alert-beware-the-online-banking-vhishing-scam", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://cdn2.hubspot.net/hubfs/118438/Logo%202.jpg" }, "name" : "Hanscom Federal Credit Union" } } ```